Casting Networks Inc.

Simply click "Forgot Username/Password" under Member Login on the Welcome page and select the option that best suits you. A link you can use to reset your password will be emailed to you.

 

If you need more help, click here to watch a video tutorial.

You must send an email to change@castingnetworks.com.  Due to legal reasons, you will need to send in request in writing. You cannot change your representation over the phone.

The following information must be included:

-Your name and phone number

-The Agency you are moving from

-The Agency you are moving to

IMPORTANT:
The email address you send your request from must MATCH the email address in your online profile.
If this information is not in your online profile, you need to login to your account and enter it into the appropriate field in the Profile screen (accessible by clicking on the Profile button on the blue bar).

 

Photo Changes: Your first photo with any Agency is free. After you change agencies, you have 30 days to update your Main photo free of charge.  Please come in to our office to redeem the free photo or email it to nyphotos@castingnetworks.com. Photos uploaded through the online Photo Uploader will incur a fee.

To update your credit card information on the system, highlight Account from the Welcome page and click on Change Billing Info. Your updated billing information will be used the next time you are billed.

1. Go to www.castingnetworks.com, and log in to your account.
2. Click on EDIT RESUME from the RESUME drop-down menu (upper right-hand corner) or Update Profile box.
   (Figure 1)

1. To add a new heading click "+ Add a new heading here".
2. To add a credit, click "+ Add a new credit here" and save what you've input by clicking on the disk icon to the right of your credit.
3. To move your headings or credits up or down click on the up and down arrows next to each listing. (Figure 2)
4. To edit an existing entry click on the pencil symbol next to it.  When you are finished editing the listing, click on the disk icon to save it.

Figure 1:

 

Figure 2.

 

• From the WELCOME screen, click the CASTING BILLBOARD button.

 

• View the projects, and click on the role name located on the left and in blue. This will open a new window for that role, explaining a little more about the project and the roles that are being cast. To view extras jobs, click EXTRAS ROLES (upper left-hand corner).

 

• Click SUBMIT next to the name of the role to submit yourself for the project. NOTE: PLEASE ONLY SUBMIT YOURSELF FOR ROLES THAT YOU ARE RIGHT FOR.

 

• This will bring you to the SUBMISSION page. Choose which photo you would like to be the main photo on that submission by clicking the bullet next to DEFAULT PHOTO (located beneath the photo). NOTE: All of your photos will go along with the submission unless you click HIDE PHOTO. If you choose HIDE PHOTO, that photo will not be available to the casting people on that submission only. Enter your contact phone numbers and your email address below.

 

• Click SUBMIT at the bottom of the page.

If you need more help, click here to watch a video tutorial.

If you are represented, you can sign up online, but your agent must provide you with a code, so you can create the account. If you aren't yet represented, select the button under No Agent Yet? to get started online.

For more information about pricing, please click here.

We accept Cash, Check, money order, Visa and Mastercard for photos and pre-paid personal accounts. Please make checks payable to Casting Networks. A $25 service fee will apply to all returned checks.

For Media Hosting, Casting Billboard™ or any recurring monthly fee, we accept only Visa and Mastercard.

To update your credit card information on the system, highlight Account from the Welcome page and click on Change Billing Info. Your updated billing information will be used the next time you are billed.

Send an email to nybilling@castingnetworks.com. The email should include your name, the service you are canceling, and the reason for cancellation (we ask for the reason in case there's any improvement we can make to the site in the future). We will remove the service from your account at the end of that month's billing cycle. Cancellation requests are processed Monday through Friday, 9:30 a.m. to 4 p.m. and must be submitted at least 2 business days before your billing date to avoid getting charged.

Send an email to nybilling@castingnetworks.com. The email should include your name and the reason for cancellation (we ask for the reason in case there's any improvement we can make to the site in the future).  Your account will be de-activated.  Cancellation requests are processed Monday through Friday, 9:30 a.m. to 4 p.m. and must be submitted at least 2 business days before your billing date to avoid getting charged.

We are located at:

39 W. 19th St. Ste. 604,
(btwn 5th and 6th Ave)
NY, NY 10011

Hours: Monday through Friday, 10:00 a.m. to 5:00 p.m.

 

 

View Map

 

OTHER LOCATIONS:

 

Los Angeles

Casting Networks
3250 Wilshire Blvd.
Suite 1800
Los Angeles, CA 90010

Phone: (323) 462-8200

San Francisco

Casting Networks
84 First St.
San Francisco, CA 94102
View Map

Phone: (415) 896-2228

Hours:

Monday - Friday

10:00am to 5:00pm

Casting Networks Inc. provides its services through several different specialized websites. Your account may be with one of those websites. Please look at the list below to see if you might be on one of our other websites and try logging in there.

 

• LACasting.com Our website exclusively for Los Angeles talent.

• SFCasting.com Our website exclusively for San Francisco talent.

• CastingNetworks.com Our nationwide website for USA talent.

*LA Casting and SF Casting are not part of the national database.

Simply click "Forgot Username/Password" under Member Login on the Welcome page and select the option that best suits you. A link you can use to reset your password will be emailed to you.

If you need more help,   click here to watch a video tutorial.

For your security we temporarily lock accounts, which have had 3 failed attempts to login. This lock lasts for 15 minutes. Please try logging in later or call Talent Support at (323) 462-8200.

If you are sure you are on the correct website and are still having issues logging into your account please call Talent Support at (323) 462-8200 or e-mail us.

• Go to www.castingnetworks.com and log in with your current username and password.

• From the Welcome screen, highlight ACCOUNT in the toolbar.

• Scroll down and select CHANGE LOGIN or CHANGE PASSWORD.

• When you are finished making changes, click CHANGE LOGIN/CHANGE PASSWORD.

This information is located in the "personal profile" portion of your account. Log in to your account from www.castingnetworks.com. On the Welcome screen, click PROFILE (upper right-hand corner). When you have finished making changes, click Save & Continue at the bottom of the page.

• From the WELCOME screen, click the CASTING BILLBOARD button.

 

• View the projects, and click on the role name located on the left and in blue. This will open a new window for that role, explaining a little more about the project and the roles that are being cast. To view extras jobs click EXTRAS ROLES (upper left-hand corner).

 

• Click SUBMIT next to the name of the role to submit yourself for the project. NOTE: PLEASE ONLY SUBMIT YOURSELF FOR ROLES THAT YOU ARE RIGHT FOR.

 

• This will bring you to the SUBMISSION page. Enter your contact phone numbers and your email address at the top of the page. Choose which photo you would like to be the main photo on that submission by clicking the bullet next to DEFAULT PHOTO (located beneath the photo). NOTE: All of your photos will go along with the submission unless you click HIDE PHOTO. If you choose HIDE PHOTO, that photo will not be available to the casting people on that submission only.

 

• Click SUBMIT at the bottom of the page.

If you need more help, click here to watch a video tutorial.

If a Casting Director is requesting media on Casting Billboard™, there will be an area on the submission page that has the detailed request. You must be signed up for Media Hosting in order to submit media (it is not necessary to submit media in order to submit on that particular role). You can upload media from your Media Bin. If you have a webcam or video camera, you can record yourself reading copy or performing a special skill.

If you already have the right media for the project in your Media Bin, select the proper media from your submission page and click submit.

When you submit media, you are automatically on the top of the Casting Director's page!

 

• From the Welcome screen, click the Casting Billboard button on the blue bar.

• Click on the drop-down menu on the right-hand side that starts with All Roles and click on Submitted Roles.

• The green asterisks next to each role designate your successful submission.

• To view the submission, click on the role name to the left.

 

 

Figure 1:

 

 

Figure 2:

 

There are a few ways to limit the amount of emails that you receive. The "fit for me" criteria that we base Project Notice emails on are: age range, gender, ethnicity, union status, and whether or not you want both paying and non-paying projects. Keep in mind that by going to the Casting Billboard page, you can see all projects and can filter from there, so you may want to tighten up the criteria above for what is emailed to you. You will find this information on the second page of your Profile.

Your email preferences are based on Union/Non-Union and "Fit-for-me" criteria, within your Profile. In order to filter non-paying roles, you can go to the Casting Billboard page and change your viewing preferences using our Advanced Filter option.

Advanced Filter allows you to have control of what projects you want to view, whether it's only Union/Non-Union, Commercial, or Print!

 

Our system is set up for all members to receive roles that match their criteria by age range, gender, ethnicity and whether it's Union or Non-Union.

Log in to your account and go to Profile. From there choose your Casting Billboard™ Prefs. and de-select your email options.

You will now only be able to search projects by logging into your account and using Casting Billboard™ Prefs.

 

You must send an email to change@castingnetworks.com. Due to legal reasons, you will need to send in request in writing. You cannot change your representation over the phone.

 

Please include the following information:

-Your name and phone number
-The Agency you are moving from
-The Agency you are moving to

IMPORTANT! In order for the change to take place, the email address you send your request from must MATCH the email address in your online profile. If this information is not in your online profile, you need to login to your account and enter it into the appropriate field in the Profile screen (accessible by clicking on the Edit Profile button in the Main Menu).

 

Photo Changes: Your first photo with any Agency is free. After you change Agencies, you have 30 days to update your main photo free of charge.  Please come in to one of our offices to redeem the free photo.  Photos uploaded through the online Photo Uploader will incur a fee.

Please Note: If you switch Agencies and are paying for Hosting or Casting Billboard™ Premium Services, these services will continue uninterrupted.  If you would like to cancel any of these services, please contact nybilling@castingnetworks.com.

No, you will not be able to see what projects your Agent had submitted you for. You would have to contact your Agent for that information.

When creating your Profile, under Representation, you or your Agent can input the information in the Agencies field. You can clear this information by simply logging in to your account - go to Profile - and choose Representation - and clear the field. (Make sure to click Save at the bottom of the page.)

Remember, this is only a text field. It does not link to your Agent.

 

Please call our office to re-register your account as a Personal Account to keep your account active.

You have two options...

If you'd like to keep your personal account, you should contact your Agent and have them set up a new account for you.

If you'd prefer to turn your personal account into your represented account, you should:

Send an email to change@castingnetworks.com from the email listed in your profile requesting to transfer your account to your new Agent.

Also send an email to nybilling@castingnetworks.com if you'd like to stop your monthly charges.

Be sure to include your name (stage name too) and your new Agency information.  If you need to make updates to your profile or add photos, you can do so online.

**Important Note Regarding Premium Services**  If you decide to cancel your personal account and go with a basic account registered to your Agent, Hosting and Casting Billboard™ Premium Services are not included.  If you are signed up for Hosting and Casting Billboard™ you will continue to be billed at $5/month per service ($10 total).  If you would like to cancel any Premium Services, please contact nybilling@castingnetworks.com.

For more information, please click here.

Technical support for talent is available Monday through Friday, noon to 9 pm EST, excluding major holidays, by calling (213) 201-8100, ext. 353. If you prefer to use email, please contact us at ustalentsupport@castingnetworks.com.

Open Safari and navigate to m.castingnetworks.com.

 

Click on this button. (or we can call it the "share button")

 

Select "Add to Home Screen".

 

Give name, then press "Add".

 

You can now click on the newly created icon to launch our mobile site, and confirm auditions submit to roles and more!

 

 

The Main photo is the picture most closely associated with your profile. This is the photo that will appear first when you are submitted or searched in the system. Additional photos can be viewed from within your profile. These are used to show different looks to Casting Directors and Agents. You also have the ability to choose which one will be the Main photo each time you submit yourself for a project through Casting Billboard™, so that you can be more specific to the role that is being cast.

In order to update your photos, you can come in person to our scanning location with either hard copies or a disc with your photos in a digital format. (See our NY location in section 3.1)

Otherwise, you will need to submit your photo by using the photo uploading form accessible from your Resume screen. Click the ADD PHOTO button from the RESUME menu (upper right-hand corner) or you can also find the photo uploading form by clicking on the ADD PHOTO button in the Update Profile area on your Talent Welcome page.  Proceed by clicking on the CLICK HERE button. You will then access the photo uploading form.

 

 

 

Browse for the photo on your desktop, click ADD PHOTO, and write us a note with any SPECIAL instructions.  Photos should be sent as JPGs, with a resolution of 72 dpi and a height of at least 500 pixels.  You will be prompted for your credit card billing information and we will send you a confirmation receipt.  Please allow two business days for photos processed using the photo uploader.

 

If you need more help, click here to watch a video tutorial.

 

If neither of the above options are available to you, you can mail photos to our location at:

 

39 W. 19th St.

Suite. 604

NY, NY 10011

 

 

(Note:  Please send reproductions only!  We are not responsible for original photos as photos will not be returned.  If you choose to send in original photos, you do so at your own risk).

Photos are posted the next business day following processing. So, if it hasn't been 48 business hours yet, please give it a little time.  If you have emailed us photos using the photo uploading form, please note the process is not instantaneous.  We will send you an invoice within 1-2 business days and will post the photo when payment via Paypal has cleared.

If you still see your old photo after waiting 48 hours, you probably need to delete temporary internet files in your internet browser. A computer will remember a page that you've been to previously to help you get there quicker the next time. So, you might be pulling information from your computer rather than what's actually on the website.

To delete temporary internet files using Internet Explorer, click on the "Tools" drop-down menu at the top of the screen. Click on "Internet Options". A new window will pop up. Click on "Delete" (in the middle, under the General heading). Another window will pop up asking you to confirm this request. Check the "Temporary Internet files" and "Cookies" box and select Delete. (See Figure 1).

To delete temporary internet files using Firefox, click on the "Tools" drop-down menu at the top of the screen.  Click "Clear Recent History". (See Figure 2).

Log back into your Casting Networks account. You should be able to see the new photos.

 

Figure 1:

 

 

Figure 2:

 

 

If you need more help, click here to watch a video tutorial.

All photos are processed individually by our Photo Department within 2 business days.

 

If you still have problems, please give us a call at (323) 462-8200, ext. 353, and we will troubleshoot with you over the phone.

No. We can use any form of a photo. 8X10 is great, but we can also take 4X6 or snapshots or pictures on a disc. We don't like to scan photos much smaller than 4X6 simply because we would have to blow them up quite a bit to fit the dimensions of our website. They would end up looking quite blurry or pixelated.  If you would like to submit digital photos, please use make sure they are at least 500 pixels in height and 72 dpi.

You can update your photos from your profile. The photo uploading form you fill out (accessible from the Resume drop-down) is sent in email format to our Photos department. The photo should be a JPG image, with a resolution of 72 dpi and a height of at least 500 pixels.

 

Figure 1:

 

 

Figure 2:

 

 

If you need more help, click here to watch a video tutorial.

Casting Directors are the only ones with access to your digital photos.  If you'd like to view your photos, please feel free to stop by one of our offices, and we'd be happy to show them to you.

If you would like a photo permanently removed, give us a call at (323) 462-8200, ext. 353 and we can delete it for you on our end. We are available Monday through Friday, 10 a.m. to 6 p.m.

 

Note: If you only have one photo on your account, it cannot be deleted. You must pay to upload a photo in its place.

The limit is 50 photos per profile.

There could be two reasons that you are unable to see your resume.

1. Adding skills is not the same thing as creating your resume.

This is additional information for you to enter that may not be found on your resume, that you would like a Casting Director to know.

 

 

2. Your Agent has you listed as having a model profile, which means your resume does not appear.

Please read the next question to see how to enter or update information on your resume.

• Go to www.castingnetworks.com and login to your account.

• Click on EDIT RESUME from the RESUME menu (upper right-hand corner) or Update Profile box. (Figure 1)

• To add a new heading click "+ Add a new heading here".

• To add a credit, click "+ Add a new credit here".

• To move your headings or credits up or down click on the up and down arrows next to each listing.

• To edit an existing entry click on the pencil symbol next to it.  When you are finished editing the listing, click on the disk icon to save it.

 

Figure 1:

 

 

Figure 2:

 

• Log in to your account.

• Highlight Resume from the blue bar and click on Resume Link.

• Select a word/words or a phrase to be identified with your link, for example, your name.

• Click on Create link.

 

When creating your Profile, you or your Agent can input your representation information in the Agencies field. You can clear this information by logging in to your account and go to your Profile. Choose Representation and clear the field. (Make sure to click Save at the bottom of the page.)

Remember, this is only a text field. It does not link to your Agent.

All photos are processed individually by our Photo Department within 2 business days.

 

If you still have problems, please give us a call at (323) 462-8200, ext. 353, and we will troubleshoot with you over the phone.

Our online uploader will accept the following formats:

Video: .mov, .mp4, .avi, .dv, .m4v and .wmv

Audio: .mp3, .aif, .aac and .wav

 

If you would like to convert your media, please visit www.zamzar.com or www.handbrake.fr for a free file conversion!  If you are encountering difficulties uploading your file and seek a more specific response, please email media@castingnetworks.com and describe your issue in as much detail as possible.

 

Please note: Our media player works at a standard resolution of 320x240 pixels.  If your media is in a wide screen or an HD format, it may not be displayed properly or it may not be accepted at all.

Once you have activated Media Hosting, you can upload as many clips as you like. The clips can be up to 4 minutes in length and no larger than 50 mb. To upload media, select Media Bin from the Resume drop-down. On the right side of the page, you will see a link that says "Add Media."

 

After clicking the link to "Add Media," you will be taken to the upload page. Uploading media is a three-step process.

 

1.    Click "Browse My Computer" and select the file you would like to upload.

2.    Step 2 can be used to trim the beginning or end of your media. This tool is mostly used to eliminate contact info, ads for editing software or to extract a certain segment from a larger clip. If you do not wish to trim your media, skip this step.

3.    The last step is to make sure that we have the correct email address on file so that we can contact you when your media has been approved.

 

After completing these steps, click "Add My Media" and your file will begin to upload.  Once your media has been uploaded, it may take up to four business hours for it to be reviewed for approval. We thank you for your patience.

 

Casting Directors currently have the ability to request media submissions for specific roles. To submit a piece of media, you will need to have the Media Hosting service activated. To activate this service, please login to your account and select "Premium Services" from the Account Menu.

 

Once your media is uploaded and approved, you can select which media to send with your submission.  Please note, you will not be able to select a specific clip to submit if the Casting Director has not requested Media Submissions.  Submissions with media attached will appear before those without.

 

If you would like to send your media with each submission, you will need to attach it to your resume.  If you are unsure of how to attach your media, please see Q.7.4.

 

If you would like to attach media to your resume so that it goes with each submission and is playable by whomever is viewing your resume, here is how:

1.            Login to your Casting Networks account.

2.            Highlight "Resume".

3.            Click "Edit Resume" on the sub-menu.

4.            Scroll down the page to find the credit or special skill that corresponds to your media.

5.            Click the "Attachment" (paperclip) icon next to the corresponding credit or special skill. Your Media Bin will appear showing your approved media clips.

6.            You can drag and drop each piece of available media into the attached media section.  (HINT: You can attach more than one media clip to each credit/skill on your resume.)

7.            Click "Close" (the "X" icon on the top-left corner).

8.            The number in the parentheses next to the paperclip will now increase by however many clips you have attached.  You may attach as many clips to one credit as you like.

A demo reel is typically used to allow Casting Directors to see examples of your work when considering you for auditions.  Skill clips are a more direct way for you to showcase the skills listed on your resume.  For example, you may upload a clip to prove to Casting Directors that you can juggle or breathe fire! You're not just telling the Casting Director you can juggle or breathe fire, you're proving it!

If you are seeing this screen upon viewing your media, the files may still be in the conversion process.  This usually takes a few minutes.  Once your media is converted, it will be reviewed by the Media Department.  The approval process may take up to 4 business hours.  We appreciate your patience.

Typically, if your media is not loading to 100%, this is a sign of a poor internet connection.  If you are using a dial-up connection or are located in a region with poor reception, the internet connection may not be strong enough to transfer large files.

 

Please keep in mind that the files cannot be larger than 50 mb or longer than 4 minutes.  We will also not accept HD formatted videos.  All videos must be in Standard Format (640 X 480 pixels or 320 X 240 pixels).

 

If they are larger than these specifications, the file will not load completely.  If your media is longer than 4 minutes, you can use the trim function (Step 2) to edit your media.  If it is larger than 50 mb, please refer to the video tutorial titled, "Convert/Resize Video."  This tutorial and others can be found at: http://home.lacasting.com/helpfaq/video-tutorials.

 

If you are still encountering issues uploading your media, please email media@castingnetworks.com and describe your issue with as much detail as possible.

If your media is currently pending approval, you can expect to hear back from us in the next 4 business hours.  You will be receiving an email at the address provided upon upload.  This email will let you know whether or not your media has been approved.

If clips are currently in your Media Bin, but not attached to your resume, they are not viewable by anyone other than you.  If you would like to have clips completely removed from your Media Bin, you will need to contact us to do so.  Before you contact us, please detach the media from your resume and change the name of the clip to "DELETE."

 

After you have detached and renamed your clips, please email media@castingnetworks.com and request for the files to be removed.

We have designed the restrictions for media uploads based on the requests of Casting Directors.  They have requested that contact information, agency information and web addresses not be included in the media. This request was made based on fact that Casting Directors already have access to this information via your resume/profile.

If you no longer see your media in your Media Bin, chances are you need to reactivate the Media Hosting service.  The service may have gotten disabled if you had requested to cancel your billing or if a payment was not received.

 

To reactivate the service, please log in to your profile and select Premium Services from the Account Menu.  Place a check in the box associated with Media Hosting and select Check Out.

 

Once the service is reactivated, your media will appear in your Media Bin and on your resume if you had previously attached it to a credit.

An excellent program for reducing the size of your video is a free program called Handbrake.  It can be downloaded at http://handbrake.fr/downloads.php

After downloading and installing the software, please follow these instructions to reduce the size of your media.

PC
1. Choose Tools > then Options. Under the Output Files section click on the Browse button, and choose the desktop, then click Close. This will save all of the files you convert directly to your desktop so you can easily find it.

2. Click the Source button, and select Video File. Now, select the video that you want to resize.

3. Click on the tab titled, "Video."

4. Click the radio button next to Target Size (MB) and enter a number less than 50 (usually 35-45 will work).

5. Then click "Start." After the video is done converting it will be saved to your desktop waiting to be uploaded!

 

MAC
1. Select "Source."

2. Locate and double-click on the file you would like to resize.

3. Click the "Browse" button under Destination and select your Desktop from the menu on the left. 

4. Click the radio button next to Target Size (MB) and enter a number less than 50 (usually 35-45 will work).

5. Then click "Start." After the video is done converting it will be saved to your desktop waiting to be uploaded!

Your Agent can see your response on his/her Worksheet. If your response is that you need to re-schedule or decline an Audition Confirmation, your Agent will contact you. If you accept an audition, your Agent and the Casting Director will be notified immediately.

You must be logged in to your Casting Networks profile for the link to take you to the Confirmations page. Log in, click on Alerts and find your audition notice.

Yes. However, we advise you to be certain during your initial response. With any changes, please confirm that your Agent received it.

Communication with our Audition Confirmation system takes place through the Confirmation link only.

If you are non-represented, your response will go directly to the Casting Director.

Sides are scripts for auditions that Casting Directors may want you to reference before coming to the audition.